To avail a warranty service, the Purchase invoice or Warranty card (duly filled, signed and stamped) needs to be produced.
The warranty period is stated on the warranty card inside the product and/or in the list of product features on our website. We will determine the warranty coverage accordingly.
Excluded warranty services are discretionary & chargeable.
All locks and security mechanisms fitted on the luggage are delaying devices and can’t prevent theft of your belongings or the luggage.
Manufacturing specifications are subject to change without notice. In case the product has been phased out or the spares are not available, the Company may, at its discretion, offer an equivalent product.
You are responsible for all costs of getting the Product to our warehouse including, but not limited to, the cost of packaging, shipping and applicable taxes.
The Company reserves the right to repair or replace the defective piece as deemed suitable. In case of replacement, the defective piece shall be replaced with another piece of the same or equivalent model at the Company’s discretion.
The Company or its representative(s) will undertake to repair or replace the defective parts/ piece within a reasonable period of time and its decision as to the nature of Issue and the applicability of the warranty is final.
In case the Company agrees to deliver the replacement free of cost to the user to the address provided and agreed upon, the user shall be required to deliver the defective piece at his/her own expense, either before or after receipt of replacement in lieu of the defective piece, to the provided address.
Replacements are typically delivered within a reasonable period of time. However, our shipping estimates are not guaranteed. The actual delivery time depends on the carrier & shipping distance and may slightly vary.
We are unable to ship to P.O. Boxes. All items will be shipped only to a valid address with zip codes/pin codes.
Delivery to some remote addresses may not be possible due to the limited reach of the shipping carrier.
The Company’s liability for damages shall be restricted only to repair/replacement of the defective piece and, under no circumstances, shall it exceed the price paid (after discounts, if any) by the customer to the Company for the damaged piece, as stated in the purchase invoice.
Any disputes arising out of the applicability/usage of this warranty card are subject to Bangalore jurisdiction only.
